How to Personalize and Send Smart Mail | ARTERNAL Help Center

How to Personalize and Send Smart Mail

Learn how to personalize emails for individual contacts while keeping a template for others, with options to send to all / specific contacts

Written by Yujia Zheng
October 17, 2024

Personalizing emails in ARTERNAL allows you to tailor messages for individual recipients while maintaining a template for others. Follow these steps to personalize mail:

Step 1: Access the Mail Tab

Go to the Mail tab and select Compose.

Step 2: Enter Template Content

Write your email content, then select Add Contacts. The content entered will act as the template for all selected recipients.

Step 3: Select Recipients

From the list of contacts, select the desired recipients.

Step 4: Personalize for a Specific Contact

To personalize the email for an individual recipient, select the contact’s name from the list of recipients.

Step 5: Enter Personalized Content

Add personalized content for the specific contact. The content entered will only appear in that contact’s email.

Important Note: If you make further edits to the template after personalizing a contact’s email, the changes will not affect that personalized contact’s email.

Step 6: Send the Email

To send the email to all contacts, click Send All, or select Preview & Send to send the email to a specific contact only.

Frequently Asked Questions (FAQ):

Q: How do I personalize emails for specific contacts in ARTERNAL?
A: After composing your email template and adding recipients, select the contact’s name from the list to personalize their email. The changes you make will only apply to that specific contact.

Q: Will template changes affect already personalized emails?
A: No, once you’ve personalized a contact’s email, any changes to the template won’t apply to that personalized email.

Q: How do I send personalized emails to multiple contacts?
A: Use Send All to send to all recipients, or use Preview & Send to send to specific contacts.