# How to Personalize and Send Smart Mail

Learn how to personalize emails for individual contacts while keeping a template for others, with options to send to all / specific contacts

Written by Yujia Zheng  
October 17, 2024

## Table of contents
- [Step 1: Access the Mail Tab](https://support.arternal.com/en/articles/4490083-how-to-personalize-and-send-smart-mail#h_2d3014e6c7)  
- [Step 2: Enter Template Content](https://support.arternal.com/en/articles/4490083-how-to-personalize-and-send-smart-mail#h_8bcb4c225b)  
- [Step 3: Select Recipients](https://support.arternal.com/en/articles/4490083-how-to-personalize-and-send-smart-mail#h_5a16ca7112)  
- [Step 4: Personalize for a Specific Contact](https://support.arternal.com/en/articles/4490083-how-to-personalize-and-send-smart-mail#h_67804d4e03)  
- [Step 5: Enter Personalized Content](https://support.arternal.com/en/articles/4490083-how-to-personalize-and-send-smart-mail#h_ce62cca124)  
- [Step 6: Send the Email](https://support.arternal.com/en/articles/4490083-how-to-personalize-and-send-smart-mail#h_a054ee23f8)

Personalizing emails in ARTERNAL allows you to tailor messages for individual recipients while maintaining a template for others. Follow these steps to personalize mail:

## Step 1: Access the Mail Tab
- Go to the **Mail** tab and select **Compose**.

## Step 2: Enter Template Content
- Write your email content, then select **Add Contacts**. The content entered will act as the template for all selected recipients.

## Step 3: Select Recipients
- From the list of contacts, select the desired recipients.

## Step 4: Personalize for a Specific Contact
- To personalize the email for an individual recipient, select the contact’s name from the list of recipients.

## Step 5: Enter Personalized Content
- Add personalized content for the specific contact. The content entered will only appear in that contact’s email.

**Important Note:** If you make further edits to the template after personalizing a contact’s email, the changes will not affect that personalized contact’s email.

## Step 6: Send the Email
- To send the email to all contacts, click **Send All**, or select **Preview & Send** to send the email to a specific contact only.

## Frequently Asked Questions (FAQ):

**Q: How do I personalize emails for specific contacts in ARTERNAL?**  
**A:** After composing your email template and adding recipients, select the contact’s name from the list to personalize their email. The changes you make will only apply to that specific contact.

**Q: Will template changes affect already personalized emails?**  
**A:** No, once you’ve personalized a contact’s email, any changes to the template won’t apply to that personalized email.

**Q: How do I send personalized emails to multiple contacts?**  
**A:** Use **Send All** to send to all recipients, or use **Preview & Send** to send to specific contacts.