ARTERNAL Release Notes | ARTERNAL Help Center

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ARTERNAL Release Notes

New features, updates and bug fixes will be posted here.

Written by Kalila Richards January 22, 2026

Here’s a look at the fixes, improvements, and backend updates we shipped over the past few weeks to keep your workflow running smoothly. Thank you for all the feedback — it helps us continue refining and strengthening the platform.

📆 Release Notes – Monday, Jan 19, 2026

New Features & Improvements

💰 Retail Acquisition Workflow Improvements (Financials)

The Financials tab now includes a unified Acquisition Workflow, replacing the previous Retail workflow. This update provides clearer, more accurate financial visibility, including:

A financial summary aligned more closely with standard accounting practices

📄 Acquisition Value Toggle for PDFs

You can now include Acquisition Value on exported PDFs. A new toggle has been added, with priority support for Data Sheet PDFs:

Acquisition Value reflects the value entered when creating an acquisition on an artwork.

🗂️ Asset Browser Improvements

The asset browser has been enhanced to make finding work faster and more flexible:

🔥 Mobile Hotfixes

Several mobile issues have been addressed to improve performance and stability:

• ⚡ Optimized Smart Mail offer load times

• 🔘 Fixed slow response when tapping the Reply button

• 🔗 Improved UI for shared links

• 📱 Fixed an issue causing the iPad build to break on iOS 26

📆 Release Notes – Tuesday, Jan 13, 2026

New Features & Improvements

• 🏷️ Tags Available When Creating a New Contact

You can now add tags when creating a new contact. Previously, only roles were available at creation - tags can now be applied right away to support better organization from the start.

• 📊 Expanded OVR Activity in Contact Profiles

The OVR tab in a contact’s profile has been enhanced to provide better visibility into OVR engagement.

You’ll now see:

This makes it easier to understand which OVRs have been shared and how contacts are engaging with them.

• 🖼️ Updated Default File Naming for Inventory Image Downloads

When downloading inventory images, the default file name is now set to the Inventory Number instead of the artwork title.

If an inventory number isn’t available, the system will automatically fall back to using the title.

📆 Release Notes Monday, Jan 5, 2026

New Features & Improvements

📱 Mobile Updates

• 🖼️ Artwork Activity Timeline

The Artwork Activity Timeline is now available on mobile, bringing all artwork-related activity into a single, chronological view.

Learn more: https://support.arternal.com/en/articles/13287571-artwork-activity-timeline-on-mobile

• 👤 Contact Timeline

View all collector activity in one place on mobile, including offers, notes, transactions, and viewing activity - making it easier to stay up to date on the go.

• ⚡ Faster Contact Loading & Search

Contacts now load more smoothly, with noticeably faster search performance for a more responsive mobile experience.

• 📍 Artwork Location History

Track where an artwork has been over time and manage related notes and associations directly from mobile.

Learn more: https://support.arternal.com/en/articles/13288555-artwork-location-history-on-mobile

• ✏️ Refreshed Artwork Editing View

The artwork editing experience on mobile has been refreshed with a cleaner layout and more intuitive interactions.

• 🧩 Contact Segments (Mobile)

For users with Contact Segmentation enabled, you can now view works acquired, total spend, and price range, and filter contacts more easily from mobile.

✨ Invoice Attachments

You can now include attachments (images, videos, or documents) when sending invoices.

Learn more: https://support.arternal.com/en/articles/13273967-how-to-add-and-send-invoice-attachments

📆 Release Notes Monday, Dec 29, 2025

New Features & Improvements

• 📄 Price Last Updated Timestamp on PDFs

You can now include the Price Last Updated date on PDFs. A new toggle has been added, with priority support for Data Sheet PDFs and List PDFs, giving recipients clearer pricing context.

• 💸 Payee Field No Longer Required for Expenses

The Payee field has been made optional when creating expenses, allowing for faster and more flexible expense entry.

• 📊 Total Cost Toggle for PDFs

A new PDF toggle lets you include Total Cost directly on exported PDFs, helping surface cost information where needed.

• 🏷️ Work Status Toggle for PDFs

You can now choose to display Work Status on PDFs using a dedicated toggle, giving you more control over what details are shared.

• 🎨 OVR UI Improvements

A series of refinements have been made to Online Viewing Rooms, including:

Smoother table view column behavior

Typography cleanup

Improved user interactions

Copy buttons for email and phone fields

A new badge indicating existing contacts

📱 Contact Profile Activity Timeline on Mobile

The Activity Timeline is now available on mobile contact profiles, making it easier to view collector activity on the go.

Learn more: https://intercom.help/arternal/en/articles/13288434-contact-timeline-on-mobile

📆 Release Notes Monday, Dec 15, 2025

New Features & Improvements

• 🧾 E-Invoicing

E-invoicing is now available under the einvoicing feature flag, supporting XRechnung and ZUGFeRD compliance.

• 🏷️ Improved Caption Selection UI

The Inventory Caption Formatter has been refreshed to make selecting and managing caption fields clearer and easier.

• 📋 Filter Added to Artwork List Section

You can now filter lists directly within the Lists section of an artwork record, making it faster to locate and manage large sets of synced or shared lists.

📆 Release Notes Monday, Dec 8, 2025

💰 More Accurate Taxes. Less Guesswork. (for US based addresses)

We’ve improved our tax calculation system ensuring more accurate tax rates based on:

Alongside this improvement, we’ve redesigned the tax experience. The new UI offers a detailed breakdown of each tax component, showing state tax, local tax, special districts, exemptions, and the total rate so you always know exactly where the number comes from.

✨ New Improvement — Remove a Contact from a List Directly from Their Profile

Managing contact lists is now much easier and more intuitive.

Before:

There was no direct way to remove a contact from a specific List while viewing their profile. Users had to navigate to Lists → open the list → select the contact → Selection Cart → Remove, then manually navigate back to the contact — a long multi-step workflow.

Now:

You can remove a contact from any Static List right from their profile.

This update streamlines list management and removes unnecessary clicks, making it much easier to keep your lists organized.

Online Viewing Room Updates

📲 Mobile app - Added the ability to "Select All" Installation Views

📆 Release Notes – Friday, November 21, 2025

🔥 Hotfix –

📆 Release Notes – Monday, November 17, 2025

🔥 Hotfix –

📆 Release Notes – Wednesday, November 12, 2025

🔥 Hotfix –

📆 Release Notes – Tuesday, November 11, 2025

🔥 Hotfix –

📆 Release Notes – Monday, November 10, 2025

✨ New Features & Improvements

When importing inventory, the Inventory Number field is no longer required. If left blank, the system will automatically generate one for each artwork.

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You can now quickly set the banner image of an OVR directly from the artwork list — whether it’s a main image, alternate view, or installation view — without needing to re-upload.

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The new importer now accepts the text “(framed)” in the dimension field when importing artworks.

📆 Release Notes – Monday, November 3, 2025

🔥 Hotfix – Wednesday, November 5, 2025

🔥 Hotfix – Monday, November 3, 2025

✨ New Features & Improvements

Users can now generate PDF price lists using alternative price labels, giving greater flexibility when exporting for different audiences.

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The Edition Tab now properly displays edition-specific prices, improving accuracy and visibility for complex works.

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A new option lets you exclude artwork items from the invoice total amount at the template level, allowing for cleaner financial breakdowns.

📆 Release Notes – Monday, October 27, 2025

Prompt for Custom Fields on Editions

When editing a custom field on a parent record of an editioned work, you’ll now see a prompt asking if you'd like to apply that same change to all child editions. This ensures consistency across related records and saves time on manual updates.

🔥 Hotfix – October 23, 2025

A toggle issue was resolved where email attachments were appearing in the Inventory tab despite being disabled. The toggle now works as expected.

📆 Release Notes – Monday, October 6, 2025

Remove Custom Sorting for Artist Works

Users now have the ability to remove custom sorting when viewing artworks under an artist’s profile. This allows for a reset to default sorting when needed.

📆 Release Notes – Monday, September 29, 2025

📱 Mobile Improvements

You now have the ability to track OVR analytics via our app. You can read more on this update here

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🔥 Hotfix – Thursday, September 25, 2025

🔥 Hotfix – Wednesday, September 24, 2025

📆 Release Notes – Monday, September 22, 2025

✨ Improvements

🔥 Hotfix – Tuesday, September 16, 2025

📆 Release Notes – Monday, September 15, 2025

✨ Fixes and Enhancements

🔥 Hotfix – Tuesday, September 9, 2025

📆 Release Notes – Tuesday, September 9, 2025

✨ Enhancements

🔥 Hotfix – Friday, September 5, 2025

📆 Release Notes – Thursday, September 4, 2025

🔥 Hotfixes

📆 Release Notes – Tuesday, September 2, 2025

🐛 Fixes

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📆 Release Notes – Monday, August 18, 2025

✨ Online Viewing Room (OVR) Updates

You can now choose to hide Alternate Views for artworks in your Online Viewing Rooms. This gives you more control over how artworks are presented to clients.

OVRs can now be associated with a specific contact.

⚙️ Backend Improvements

We've removed Hasura, a service previously used in our website's business logic. While this change doesn’t affect the user interface, you may notice performance improvements when navigating the platform.

📆 Release Notes – Monday, August 11, 2025

🖼️ Mini Update for Online Viewing Rooms (OVRs)

✨ New Features & Enhancements

OVR URL slugs are now automatically generated based on the List Title instead of the user-inputted Link Name. This helps prevent internal or sensitive information from appearing in URLs.

➕ You can still customize the slug during creation if you'd like to override the default.

We made visual and functional updates to the main OVR List interface for a more streamlined and intuitive experience.

We've increased the maximum resolution for banner images, allowing your Online Viewing Rooms to shine with even greater visual clarity.

📆 Release Notes – Tuesday, August 5, 2025

✨ Online Viewing Rooms (OVRs) Updates

🗂️ "Date Created" Column Added to OVR List

You can now sort your OVRs by Date Created directly from the All Viewing Room Links page. The list is sorted by this column by default for quick access to your most recent links.

💰 Select Which Price Label to Display

Customize each OVR link by choosing the specific price label you want to display — such as Retail Price, Purchase Price, or Market Price.

Whether you're sharing prices in USD or SEK, you can tailor the display to match your audience.

🛠 To update, go to the Artwork Settings panel inside your OVR and choose from the Default Price Label dropdown.

✅ Tip: Be sure that the selected price field is filled in for each artwork in your inventory so the correct value appears.

🖼️ Banner Image URLs Now Supported

In addition to uploading a file, you can now use a direct image URL for your OVR Banner Image.

This is especially helpful if you're looking to include a high-resolution banner. (There’s currently a resolution limit on uploads, but the team is working on a fix for that.)

➕ Just paste your image link into the Image URL field under the Header section in OVR settings.

📆 Release Notes – Thursday, May 22, 2025

📱 Mobile Release – Now Live!

📆 Release Notes – Monday, April 7, 2025

✨ New Feature

🔥 Hotfix – Friday, April 4, 2025

📱 Mobile Release – Now Live!

🔥 Hotfix – Thursday, April 3, 2025

🔥 Hotfix – Wednesday, April 2, 2025

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🔥 Hotfix – Tuesday, April 1, 2025

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📆 Release Notes – Monday, March 31, 2025

✨ Improvements

🔥 Hotfix – Friday, March 28, 2025

📆 Release Notes – Monday, March 23, 2025

🔥 Hotfix – Thursday, March 20, 2025

🔥 Hotfix – Wednesday, March 19, 2025

📆 Release Notes – Monday, March 17, 2025

✨ Improvements

🔥 Hotfix – Thursday, March 13, 2025

🔥 Hotfix – Wednesday, March 12, 2025

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📆 Release Notes – Monday, March 10, 2025

🔥 Hotfix – Tuesday, March 4, 2025

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🔥 Hotfix – Monday, March 3, 2025, 4 PM ET

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📆 Release Notes – Monday, March 3, 2025

✨ Improvements

​ Learn more.

🔥 Hotfix – Friday, February 28, 2025

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🔥 Hotfix – Wednesday, February 26, 2025

📆 Release Notes – Monday, February 24, 2025

🔥 Hotfix – Wednesday, February 19, 2025

🔥 Hotfix – Tuesday, February 19, 2025

🔥 Hotfix – Wednesday, February 19, 2025

January 20, 2025

📆 Release Notes – Monday, January 20, 2025

✨ Improvements

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🔥 Hotfix – Wednesday, January 15, 2025

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🔥 Hotfix – Thursday, January 16, 2025

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🔥 Hotfix – Friday, January 17, 2025

January 13, 2025

📆 Release Notes – Monday, January 13, 2025

✨ Improvements

🔍 Quick Tip: Right-Click for Contact Options!

Now you can right-click on a contact's full name to access a context menu with useful actions. It’s a simple way to save time and streamline your workflow. Give it a try today!

🐛 Bug Fixes

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January 6, 2025

📆 Release Notes – Monday, January 6, 2025

🐛 Bug Fixes

December 23, 2024

Happy Holidays 🎄

✨ New Feature

We've released our new feature Offers 🎉

The Offers tab in ARTERNAL will allow you to view and manage all works offered through SmartMail or manually created in one place. You'll now be able to:

You can read more here

🧾 Improvements to Invoices

💳 Currency Update

🐛 Bug Fixes

We resolved the following issues:

November 4, 2024

🐛 Bug Fixes

We fixed an issue where:

October 28, 2024

🐛 Bug Fixes

We've resolved the following issues:

October 7, 2024

🐛 Bug Fixes

We fixed an issue where:

October 1, 2024

🧾 Improvements to Invoice

Exciting news! You can now enter a custom tax amount directly into your invoices! 🎉

We’ve implemented a new feature that allows you to specify a manual tax amount, giving you more flexibility and control over your invoicing process. Say goodbye to relying solely on our provided tax rates!

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🖼️ Improvements to Inventory

We’ve been busy enhancing your experience with our inventory list view! Now, when you view a list or an artist profile, look for the “More Actions” option (the three horizontal dots) next to the list title or artist name.

For the List View:

Tapping on More Actions gives you quick access to:

For the Artist’s Profile:

With More Actions, you can:

📊 Improvements to Reports

You asked, and we delivered! Inventory custom fields are now available for sorting, filtering, and viewing in the Sold Artworks report and in exported spreadsheets. This means better data management for your sales!

🐛 Bug Fixes

We’ve squashed a bug!

September 23, 2024

🖼️ Inventory Improvements

You can now sort the Height, Width, and Depth columns separately in the Inventory, making it faster to organize artworks by their dimensions.

Note: Before sorting, you’ll need to add these columns to your grid. To do so:

  1. Hover over a column header until the three horizontal lines (hamburger menu) appear.

  2. Check the boxes for "Height," "Width," and "Depth" to add these columns to the grid.

🐛 Bug Fixes

We’ve addressed the following issues:

August 26, 2024

🐛 Bug Fixes

We fixed an issue where:

August 19, 2024

🧾 Improvements to Invoice

You spoke, and we listened! You can now view Invoice Clickthrough Activity in the contact timeline 🎉. This allows you to track it alongside other activities like Smart Mail and shared links.

Additionally, changing the currency of an invoice will now automatically update the currency of its associated works 🎉 Previously, you needed to manually update the artwork prices, but now, when you set the currency for the invoice, it will also update the artwork prices accordingly. Please note that the currency change will only apply to the invoice, not the artwork’s general listing.

🖼️ Improvements to Inventory

In the list view, you can now prioritize sorting by the artist’s first or last name.

Artworks without artist names will be ordered last.

Note: The sorting is applied automatically and saved. You can also manually reorder by dragging and dropping artwork within the list.

🐛 Bug Fixes

We fixed an issue where:

August 15, 2024

🧾 Improvements to Invoice

You can now filter invoices by the ones you’ve created! In the navigation bar, there is a new tab called “My Invoices.” Clicking on this tab will display a submenu that filters out only the invoices you have created.

💳 Improvement to Currency

The Polish złoty (PLN) has now been added to the list of available currencies.

🐛 Bug Fixes

We fixed an issue where:

August 6, 2024

🗣️ Quick Reminder

For a seamless experience on your desktop, we suggest typing app.arternal.com directly into your browser's address bar.

This shortcut skips the extra step of navigating through ARTERNAL's main website and takes you straight to the Client Login page, saving you time and effort.

P.S. We suggest bookmarking this page for even faster access!

🧾 Improvements to Invoice

You can now set middle names and pronouns for a contact that will appear on Invoices.

🐛 Bug Fixes

We fixed an issue where:

July 29, 2024

🐛 Bug Fixes

We fixed an issue where:

July 22, 2024

📧 Improvements to Fonts

🐛 Bug Fixes

We fixed an issue where:

July 15, 2024

🧾 Improvements to Invoice

🐛 Bug Fixes

We fixed an issue where:

July 8, 2024

🎉 Improvements to the Dashboard

We have released our new Dashboard! Please take a look and explore its features—we’d love to hear your feedback. We've created a helpful article that walks you through its latest features.

💸 Payments/Fee Updates

The ACH fee has been changed to a $25 flat fee.

📧 Improvements to Email Signatures

We’ve listened to your feedback and are excited to introduce email signatures to Smart Mail. With this release, you can now add email signatures in the Email Signature Editor under the "Email" tab in Settings. Once your email signature has been saved, there will be a toggle in the Smart Mail template that allows you to include your signature in offers sent. You can also toggle on your signature in the Smart Mail pipeline when responding to replies. You can read more about it in our help article here.

🐛 Bug Fixes

We fixed an issue where:

June 24, 2024

🐛 Bug Fixes

We fixed an issue where:

May 28, 2024

🧾 Improvements to Invoice

New invoices will now have new share URLs. Compared to our previous share URLs, these new share URLs will track clickthroughs when sent out separately from the system. Existing invoices and their shared URLs are not affected.

Clicking the "View and Download" or the "Preview" button on the Send page will not be tracked.

May 22, 2024

🧾 Improvements to Invoice

Invoice Tag Management Page

A new tag manager tab in Settings that allows users to rename, merge, and delete tags. This functionality is identical to contact and inventory tags.

Filter Tags On Invoice List View

Now you can filter invoices by Labels and use the same searchable multi-select dropdown. You can read more here

Voided Invoices

Now, you can void Invoices. When an invoice is voided, it will still show up on the contacts profile and inventory with a "void" label.

To void an invoice, click on three vertical dots and enter a reason:

To filter by voided invoices:

You will also be able to unvoid invoices.

🐛 Bug Fixes

We fixed an issue where:

April 22, 2024

📱iPhone/iPad

We’ve made an update to the image resolution in smart mail for mobile/iPad.

🎉 Update

We changed the inventory header “Status Note” to “Recent Notes.” Users reported that the “status note” column in the inventory ag-grid was unclear. The “status note” is always the most recent note made on an artwork.

🧾 Improvements to Invoice

🐛 Bug Fixes

We fixed an issue where:

April 15th, 2024

🎉 New Feature

We recently released the “Asset Browser” feature. When composing smart mail, You can search for and add inventory, documents, artists, lists, exhibitions, and fairs. To learn how to do this, please click on this link.

🧾 Invoice

Sent Invoices will now show in a contact’s profile activity feed.

When an invoice is sent/emailed, it will show in both the inventory and contact activity feeds.

🐛 Bug Fixes

April 8, 2024

🧾 Invoice V2

We’ve been listening to your feedback and are excited to announce that you can now customize the color of the “View and Download” button. Check out the help article for more details.

🐛 Bug Fixes

April 3, 2024

📲 Mobile version 4.76 was released this morning

March 25, 2024

📱iPhone/iPad update 4.75 is live.

March 18, 2024

🖼️ Inventory

📸 Image Resolution Improvement:

Image thumbnails will currently be displayed at 800 pixels, and large images will be displayed at 1400 pixels.

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🐛 Bug Fixes

March 11, 2024

🖼️ Inventory

🎉 Currency Improvements:

🐛 Bug Fixes

March 4, 2024

🖼️ Inventory

🎉 Contact Search Improvements:

🐛 Bug Fixes

February 20, 2024

🐛 Bug Fixes

January 30, 2024

[Now Live] Inventory Live List!

What is it?

Live lists are dynamically populated lists that automatically updated based on filter results

Why does it matter?

Like contact live lists, users can now create inventory live lists without having to constantly manually update the lists

How to use it?

When apply any inventory filter, the Save as Live List button will show up. Click on it to save the filter criteria as a live list.

✉️ Smart Mail

🎉 Smart Mail Improvement:

🖼️ Inventory

🎉 Inventory Improvements:

🧾 Invoice V2

🎉 Invoice V2 Improvements:

🐛 Bug Fixes

January 22, 2024

🧾 Invoice V2

🎉 Invoice V2 Improvements:

January 15, 2024

🖼️ Inventory

🎉 Inventory Improvements:

🐛 Bug Fixes

November 20, 2023

🧾 Invoice V2

🎉 Invoice V2 Improvements:

🖼️ Inventory

🎉 Inventory Improvements:

🐛 Bug Fixes

November 13, 2023

🧾 Invoice V2

🎉 Invoice V2 Improvements:

🖼️ Inventory

🎉 Inventory Improvements:

✉️ Smart Mail

🎉 Smart Mail Improvement:

🐛 Bug Fixes

November 6, 2023

📔 Contacts

🎉 Contacts Improvements:

💹 Transactions

🎉 Transactions Improvements:

✉️ Smart Mail

🎉 Smart Mail Improvements:

🐛 Bug Fixes

October 30, 2023

[Now Live] "Is Empty" option in custom field filters

What is it?

In both contacts and inventories, if you click on the filter > choose a text-type custom field > there is an Is Empty option

Why does it matter?

It allows users to filter by contacts or inventories that do not have an entry in a certain custom field

How to use it?

Go to your contact or inventory filters and choose one that is text type, click on the Contains button and you will see Is Empty in the dropdown.

🐛 Bug Fixes

October 23, 2023

🐛 Bug Fixes

📱 iOS update: iOS app version 4.61 is released

October 16, 2023

📱 iOS update:

🐛 Bug Fixes

October 12, 2023

📱 iOS update: iOS version 4.58 released

🎉 Improvement

🐛 Bug Fixes

October 10, 2023

🐛 Bug Fixes

October 2, 2023

📱 iOS update: iOS version 4.53 released

🖼️ Inventory

🎉 Inventory Improvement:

🐛 Bug Fixes

September 25, 2023

🖼️ Inventory

🎉 Inventory Improvement:

💹 Transactions

🐛 Bug Fixes

September 18, 2023

📔 Contacts

🎉 Contacts Improvement:

🖼️ Inventory

🎉 Inventory Improvement: Added a loading sign in the Lists/Exhibitions/Fairs tab

🧾 Invoice V2

🎉 Invoice V2 Improvement: Redesigned the payment options

🐛 Bug Fixes

September 11, 2023

✉️ Smart Mail

🎉 Smart Mail Improvement: optimized the speed of loading

🐛 Bug Fixes

September 6, 2023

[Now Live] ARTERNAL Pay is launched!

What is it?

Users can now receive payments using Stripe, Affirm, and ACH when you send invoices through ARTERNAL.

How to use it?

Go to your settings and there will be a new ARTERNAL Pay tab where you can connect your Stripe account. For more details please check out this article with videos inside.

📔 Contacts

🎉 Contacts Improvement: improved the speed of loading contact lists

🖼️ Inventory

🎉 Inventory Improvement: improved the speed of loading the artist sidebar

🐛 Bug Fixes

August 21, 2023

📔 Contacts

[Now Live] New contact filter “Type”

What is it?

In contacts, there is now a new filter “Type”

What does it matter?

It allows you to filter contacts by the type

How to use it?

In contacts, open the filter drop down menu, choose Type and select the desired type

🎉 Contacts Improvement: improved the Filter button UI to make it more consistent with the other buttons on this page

🐛 Bug Fixes

August 14, 2023

🖼️ Inventory

[Now Live] Users can now create custom field groups

What is it?

In the inventory custom fields, users are now able to put them into different groups and reorder them

Why does it matter?

It allows users to better organize custom fields. For example, you can have a group of custom fields for crating and another group for shipping

How to use it?

Go to your Settings > Custom Fields > Inventory, create a new custom field or click on an existing custom field, you will see the new Field Group section and can create a new group from the dropdown.

🎉 Inventory Improvement:

📔 Contacts

[Now Live] Users can now create contact custom fields

What is it?

Under each contact’s profile, there is a new Custom Fields section at the bottom

Why does it matter?

It allows users to create custom fields that show up in every contact’s profile, such as social media handle or birthday

How to use it?

Go to a contact’s profile > click on the Edit Contact button > scroll down to the Custom Fields section > click on Manage Custom Fields to add a new field

🧾 Invoice V2

🎉 Invoice V2 Improvement: improved the connectivity between invoice and inventory & contacts so that it will show up on the activity feed of the sold work and the buyer’s profile

⚙️ Settings

🎉 Settings Improvement: moved the automatic payable toggle from user settings to organization settings

🐛 Bug Fixes

August 8, 2023

✉️ Smart Mail

🎉 Smart Mail Improvement: changed the notification message when sending out more than 80 emails

🐛 Bug Fixes

July 31, 2023

🖼️ Inventory

[Now Live] New buttons on documents in the inventory profile page

What is it?

In the Documents section under an inventory’s profile, if you hover over the document, there are now the Download and Add to List buttons.

Why does it matter?

It allows users to more easily download the file or add it to an inventory list

How to use it?

Go to an inventory > scroll down to the Documents section > hover over the document > the new buttons will show up and click on either of them as desired

⚙️ Settings

[Now Live] Hide currency code in PDFs

What is it?

In the settings > Account > PDFs, there is a new toggle Hide Currency Codes

Why does it matter?

It offers the option to hide the currency code (e.g. USD and EUR) in PDFs

How to use it?

Go to Settings > Account > PDFs, and switch on the second toggle as needed.

📈 Reporting

[Now Live] Users can filter contacts by total sales in a certain time rage

What is it?

In the Contacts by total value of sales report, you can filter the Revenue column by the time range

Why does it matter?

It allows users to filter clients by how much artwork they bought in a specific time range

How to use it?

In Reports, go to the Contacts by total value of sales report and click on the Revenue header. In the filter, enter the time range as desired.

🐛 Bug Fixes

July 24, 2023

🖼️ Inventory

🎉 Inventory improvement: optimized the loading speed in inventory

⚙️ Settings

🎉 Settings Improvement: changed the default settings to switch off hold/sold email notifications for new accounts

🐛 Bug Fixes

📱 iOS update: iOS version 4.50 released

July 17, 2023

🧾 Invoice V2

🎉 Invoice V2 Improvement: added the Auto-create payables button

🐛 Bug Fixes

July 10, 2023

⚙️ Settings

[Now Live] New toggle for auto-create payables

What is it?

In Settings > Account > Inventory > Settings, there is a new toggle to automatically create payables

Why does it matter?

It will automatically create a payable for the consignment terms when the invoice is paid, so that the user does not have to click on "auto-create payables" for each invoice.

How to use it?

Go to Settings > Account > Inventory > Settings, and switch on the last toggle. After that, when you mark an invoice as paid, and the work has an active consignment term, it will automatically create a payable.

📈 Reporting

🎉 Reporting Improvement:

✉️ Smart Mail

🎉 Smart Mail Improvement:

🖼️ Inventory

🎉 Inventory Improvement: added the “list” category under artist’s Lists/Exhibitions/Fairs tab (previously Exhibitions/Fairs)

🐛 Bug Fixes

🧾 Invoice V2

[Now Live] The new field “Due Date” is available in invoices

What is it?

In the invoice, there is a new field Due Date

Why does it matter?

It helps remind the user when an invoice is due, and the user can sort invoices by due date.

How to use it?

In individual invoices, click on the Due Date field to select a date, and then in the All Invoices page, click on Sort by and select due date

[Now Live] User can change invoice creator

What is it?

In individual invoices, user can now change the creator of the invoice

Why does it matter?

This feature helps the organization to keep track of who is responsible for which invoice, in case it is different from the actual creator of the invoice.

How to user it?

Click on the Created By field and choose a user from your organization

🎉 Invoice V2 Improvement: connected invoices to contact’s timeline

July 5, 2023

📈 Reporting

🎉 Reporting Improvement: added the image column in Sold Artworks and Inventory on Consignment reports

✉️ Smart Mail

🎉 Smart Mail Improvement:

🖼️ Inventory

🎉 Inventory Improvement:

🐛 Bug Fixes

🧾 Invoice V2

June 26, 2023

🖼️ Inventory

🎉 Inventory Improvement:

🐛 Bug Fixes

June 20, 2023

🐛 Bug Fixes

June 12, 2023

🖼️ Inventory

[Now Live] Users can now change the type of inventory lists

What is it?

In an inventory list/exhibition list/fair list, the user can now change it to any other list types

Why does it matter?

Previously if the user created an inventory list and wanted to change it to an exhibition list, the only way was to add all the work to the exhibition list and delete the inventory list. Now the user can do it with one click.

How to use it?

Go to any inventory list/ exhibition list/ fair list, on the top there is an icon showing the list type. Click on it to change the list type.

🎉 Inventory Improvement:

⚙️ Settings

🎉 Settings Improvement:

🐛 Bug Fixes

June 5, 2023

⚙️ Settings

🎉 Settings Improvement: added reset password option in the settings

🖼️ Inventory

🎉 Inventory Improvement: improved the inventory importer so that the blank space in the currency column will be automatically stripped away and not cause currencies fail to import

📔 Contacts

🎉 Contact Improvement: improved the relationships feature to show the contact’s company name if the contact has no first or last name

🐛 Bug Fixes

May 30, 2023

⚙️ Settings

🎉 Settings Improvement: added BSD (Bahamian Dollar) to the currency list

🖼️ Inventory

🎉 Inventory Improvement: improved support for high resolution images in viewing rooms

📱 Mobile App

🎉 Mobile App Improvement: Fixed the blank screen when the user did not have permission to see a certain tab

🧾 Invoice V2

🐛 Bug Fixes

May 23, 2023

🖼️ Inventory

[Now Live] Users can make private inventory lists

What is it?

When making an inventory list/exhibition/fair, you can choose to make it public to all users or only visible to your account

Why does it matter?

It allows users to make private inventory lists, similar to contact lists

How to use it?

In any inventory list, next to the title, click on the Public button and it will change to Private

🎉 Inventory Improvement: added the option to put works On Hold in batch

May 15, 2023

🎉 Improvement: Added a reload window when the user is automatically logged out due to inactivity

📈 Reporting

🎉 Reporting Improvement: Optimized loading custom reports

May 1, 2023

🖼️ Inventory

🎉 Inventory Improvement: improved the inventory importer so that it doesn’t overwrite inventory records in the rare occasion that there is no inventory id in the spreadsheet and there are artists with the same initials

🐛 Bug Fixes

April 23, 2023

📈 Reporting

🎉 Reporting Improvement: added the Grand Total column in the Invoices by Amount report

🐛 Bug Fixes

April 17, 2023

💹 Transactions

🎉 Transaction Improvement: improved invoice number search so that users can search via partial invoice number

🖼️ Inventory

🎉 Inventory Improvement:

🐛 Bug Fixes

April 10, 2023

📔 Contacts

[Now Live] Users can filter contacts by first/last name is empty

What is it?

In Contacts, open the filters > select First Name or Last Name > there is an Is Empty option in the dropdown

Why does it matter?

When users need to clean up the contact data or create a separate smart mail with a different greeting line for contacts without a name, this feature helps users to quickly filter the contacts.

How to use it?

Go to Contacts > Show filters > First Name or Last Name > Is Empty

🐛 Bug Fixes

April 4, 2023

📔 Contacts

🎉 Contact UI Improvement: Added a notification when the import spreadsheet exceeds 2000 rows

✉️ Smart Mail

🎉 Smart Mail Improvement: Optimized the speed of removing contacts from a smart mail

🐛 Bug Fixes

March 6, 2023

🖼️ Inventory

🎉 Inventory Improvement:

🐛 Bug Fixes

February 27, 2023

⚙️ Settings

🎉 Settings UX Improvement: changed the default settings to make sure all new accounts have a default currency

🐛 Bug Fixes

February 22, 2023

🖼️ Inventory

🎉 Inventory Improvement:

🐛 Bug Fixes

February 6, 2023

📈 Reporting

🎉 Reporting Improvement: Added the new Payment History and Last Payment Date columns in the Invoice by Amount report

⚙️ Settings

🎉 Settings UX Improvement: changed the contact association type from user-specific inventory settings to organization-wide inventory settings

🐛 Bug Fixes

January 31, 2023

January 30, 2023

🐛 Bug Fixes

January 23, 2023

🖼️ Inventory

[Now Live] New optional “phone number” field in inquiry form

What is it?

In the inquiry form in the online viewing room, there is a new Phone Number field.

Why does it matter?

By having the visitor’s phone number, it increases the chance of connecting with clients and making sales.

How to use it?

It is now showing up in all online viewing rooms.

[Now Live] New columns in the inventory detailed list view

What is it?

In the inventory detailed list view, there are more available columns

Why does it matter?

It allows users to better customize the inventory view. In particular, there are two new columns Contact Associations and Invoice Status. Additionally, all the inventory custom fields in your account are available in this dropdown.

How to use it?

Hover over the header and click on the three-dash icon, click on the vertical icon, and then select or de-select columns.

🎉 Inventory UX Improvement: Improved the online viewing room so that it does not ask for emails for repeat users

💹 Transactions

🎉 Inventory UI Improvement: changed the invoice draft created status to unsent

🐛 Bug Fixes

January 16, 2023

🐛 Bug Fixes

January 10, 2023

Happy New Year!

🖼️ Inventory

🎉 Inventory UI Improvement: added the inventory number dropdown for editions in inventory basic list view

🐛 Bug Fixes

December 19, 2022

⛄ Happy Holidays!

💹 Transactions

[Now Live] New “Returned” status for consignments

What is it?

After creating a return, the consignment automatically gets marked as Returned and the return date shows up in the Consignment Date column

Why does it matter?

It allows users to track consignment status more easily

How to use it?

Click on the Return Consignment button, and then enter the return information. After the return transaction is created, the consignment status will automatically update.

[Now Live] Inventory custom fields now available for invoices

What is it?

Under Settings > PDF Templates > Transaction, your inventory custom fields are now available

Why does it matter?

It allows users to add inventory custom fields to the invoices

How to use it?

Go to Settings > PDF Templates > Transaction, and click on View custom inventory fields, then copy and paste the desired fields into the text box below

🐛 Bug Fixes

December 12, 2022

🖼️ Inventory

🎉 Inventory UI Improvement:

📔 Contacts

🎉 Contact UI Improvement: Made archived contact not clickable

🐛 Bug Fixes

December 5, 2022

✉️ Smart Mail

🎉 Smart mail Optimizations: Optimized the process of creating smart mail

🐛 Bug Fixes

November 28, 2022

📱 Mobile App: v4.02 release

🐛 Bug Fixes

November 21, 2022

🖼️ Inventory

🎉 Inventory UI Improvement: improved the contact search when adding an expense or a commission to an inventory

📈 Reporting

🎉 Reporting UI Improvement: improved the export so that exported spreadsheets will reflect the filters applied

🐛 Bug Fixes

November 14, 2022

🖼️ Inventory

🎉 Inventory UI Improvement:

🎉 Inventory Optimization:

📈 Reporting

🎉 Reporting Optimization:

🐛 Bug Fixes

November 7, 2022

🖼️ Inventory

🎉 Inventory UI Improvement: Added IDR to the currency list

🐛 Bug Fixes

November 1, 2022

✉️ Smart Mail

🎉 Smart mail Optimizations: Optimized removing inactive contacts

📔 Contacts

🎉 Contacts Optimizations:

🖼️ Inventory

🎉 Inventory Optimizations: Optimized inventory search

🐛 Bug Fixes

October 11, 2022

📔 Contacts

[Now Live] Contact sync with MailChimp is launched!

What is it?

In the new Contact Sync Portal, users can sync contacts between ARTERNAL and MailChimp

Why does it matter?

With the MailChimp integration, users can sync contacts in one click, instead of exporting from one platform and importing to the other.

How to use it?

Go to Contact Sync Portal, log into your MailChimp account, and choose how you want to sync the contacts. Support article linked here for more details.

🖼️ Inventory

[ Now Live] Added the clear location option

What is it?

In the Location field, there is now a Clear Location button

Why does it matter?

Previously, without this button, users could only change from one location to another, but not fully remove the location.

How to use it?

Hover over the right side of the location section and click on the Clear Location button.

🎉 Inventory UI Improvement:

🎉 Contacts and Inventory UI Improvement

Increased the size of the tag picker so that users can see selected tags/roles/work status/etc. easier

🐛 Bug Fixes

September 26, 2022

📔 Contacts

🎉 Contacts UI Improvement:

🐛 Bug Fixes

September 12, 2022

🖼️ Inventory

🎉 Inventory UI Improvement: updated the inventory search and it now supports special characters

🐛 Bug Fixes

August 29, 2022

Bug Fixes

August 15, 2022

✉️ Smart Mail

🎉 Smart mail UI Improvement:

📔 Contacts

🎉 Contacts UI Improvement: improved contact tags to prevent colon from causing issues

🖼️ Inventory

🎉 Inventory UI Improvement: updated the OVR settings so that the documents under individual inventories will never show up

🐛 Bug Fixes

August 2, 2022

⚙️ Settings

[Now Live] Multiple Footers for all PDFs

What is it?

Under Settings > PDF Settings, users can now upload multiple footers.

Why does it matter?

For businesses with multiple addresses, this allows you to create a footer for each address and easily switch the footer.

How to use it?

Under Settings, upload all the footers, and then when create a PDF, choose the footer in the dropdown.

🖼️ Inventory

[Now Live] Re-ordering inventories in the selection cart

What is it?

A Re-Order/Save Order button in the inventory selection cart

Why does it matter?

After changing and saving the order, the order in the selection cart will be reflected in the PDF

How to use it?

After adding inventories to the selection cart, click on Re-Order > drag and move the inventories > click on Save Order. And the PDF will have the same order.

🎉 Inventory UI Improvement:

📔 Contacts

🎉 Contacts UI Improvement:

🐛 Bug Fixes

July 18, 2022

🖼️ Inventory

🎉 Inventory UI Improvement:

🐛 Bug Fixes

July 4, 2022

🎆 Happy Fourth of July!

⚙️ Settings

[Now Live] Make the caption settings user-only or organization wide

What is it?

Inventory caption settings (under the Inventory Settings tab) now has the Use my captions / Use organization captions toggle.

Why does it matter?

It allows different team members to set up the captions according to their own needs, but also allows users to easily switch to the standard org-wide captions.

How to use it?

Go to Settings > Inventory Settings > Inventory Caption Formatter, and toggle between user- and org- specific captions. Please note that if you change the organization captions, it applies to all accounts.

✉️ Smart Mail

🎉 Smart mail UI Improvement: Made the attachment in smart mails look smaller

🖼️ Inventory

🎉 Inventory UI Improvement: Lower the .png file resolution on the backend to improve the experience of uploading images to inventory.

🐛 Bug Fixes

June 26, 2022

📱 Mobile App: v3.97 released

June 20, 2022

📈 Reporting

🎉 Reporting UI Improvement: Added the Contact Associations column in the Sold Artworks report

🖼️ Inventory

[Now Live] A Show/Hide on Mobile button in inventory lists

What is it?

In each inventory list, there is now a Visible/Hidden button next to the list title.

Why does it matter?

It allows users to control which lists can be displayed on iPhone or iPad.

How to use it?

Go to any inventory list, and click on the Visible/Hidden button.

🎉 Inventory UI Improvement:

💹 Transactions

🎉 Transaction UI Improvements: Added help text on the top of the Economic Nexus page

June 6, 2022

🖼️ Inventory

[Now Live] More sorting options for inventory lists

What is it?

Under the Inventory tab, in lists/exhibitions/fairs, there is a new Order By button.

Why does it matter?

Previously, the inventory lists can only be sorted by alphabetical order. Now there are chronological sortings.

How to use it?

Click on the Order By button, and choose the order as desired.

🎉 Inventory UI Improvement: Made the history titles in the fact sheet PDFs uppercase

📔 Contacts

🎉 Contacts UI Improvement: added better summary and a cancel option when importing contacts

✉️ Smart Mail

🎉 Smart mail UI Improvement: prevented buttons stacking onto each other in the Add Contacts window

📈 Reporting

[Now Live] Sold artworks report

What is it?

A newly added sold artworks report that shows all sold artworks with a matching invoice in ARTERNAL.

Why does it matter?

It helps users to better understand the sales data, including how many artworks were sold, when they were sold, how long it takes to be sold, etc.

How to use it?

Go to the Reports tab, click on the Sold artworks report.

🐛 Bug Fixes

📱 Mobile App: v3.96 released

May 25, 2022

[Now Live] New tag search in Inventory and Contacts

What is it?

Wherever there is tag/role search in ARTERNAL, we now have updated our tag search tool

Why does it matter?

It improves the search experience, makes it easier to add a tag/role, and thus reduces the likelihood of users creating duplicate tags/roles.

How to use it?

Click on the downward arrow to expand the dropdown with all tags/roles. You can also search for tags/roles. To remove a tag or role, click on the red “x” mark.

🖼️ Inventory

[Now Live] Artist Biography field is now added into the artist page

What is it?

When editing an artist, there is now a Biography field

Why does it matter?

It stores the artist biographical information, so that users can easily pull it up and add it into PDF/smart mails/etc.

How to use it?

In Inventory, click into an artist in the sidebar, click on the edit button, and enter the artist bio

🎉 Inventory UI Improvements:

📔 Contacts

🎉 Contacts UI Improvement:

🐛 Bug Fixes

May 18, 2022

📱 Mobile App: v3.94 released

[Now Live] Users can now search smart mails in the app

What is it?

In the smart mail tab, there is a newly added search bar. If you click into any smart mail, it will also have the contact search bar.

Why does it matter?

It allows users to quickly find the smart mail instead of scrolling through all of the smart mails or contacts.

How to use it?

Click on the search bar and type in smart mail titles or contact names.

🎉 Mobile UX Improvements: Updated the share link process so that users no longer need to enter a contact to send a share link.

May 12, 2022

📱 Mobile App: v3.93 released

📔 Contacts

🎉 Contact UI Improvements: we now support searching in accent characters. (For example, searching by Luís or Luis will have the same result.)

May 9, 2022

🖼️ Inventory

[Now Live] Users can now create custom fields in inventory

What is it?

In inventory, there is a new “Custom Fields” section, where you can create your own custom fields that will show up in all inventories.

Why does it matter?

It allows users to add their own custom fields on top of the preset inventory fields, so that users can document artwork information according to their needs and preferences.

How to use it?

Go to Settings > Inventory Custom Fields > + New Field to create a new field. For more information, check out this tutorial article.

🎉 Inventory UI Improvements: Added [status], [work status], and [sublocation] to the inventory caption formatter

📈 Reporting

🎉 Reporting UI Improvements:

🐛 Bug Fixes

April 25, 2022

📔 Contacts

[Now Live] Previous and next buttons in contact individual page

What is it?

The two arrow buttons on the page when you click into a contact.

Why does it matter?

This new feature helps users to navigate between different contacts more easily, and users no longer need to always go back to the contact main page.

Before:

After:

How to use it?

Go to the Contacts tab, click into any contact, and you will see the arrow buttons on the top.

🎉 Contact UI Improvements: changed the Feed tab to Timeline.

🖼️ Inventory

[Now Live] Filter by the "Notes" column

What is it?

The Show works without notes checkbox in the inventory filter window.

Why does it matter?

Users can now quickly filter out inventories without any note.

How to use it?

Go to Inventory > Show Filters > Notes, and click on the checkbox.

🎉 Inventory UI Improvements: Changed Custom Sets to Lists

April 14, 2022

🎉 Contact UI Improvements:

🎉 Inventory UI Improvements:

April 11, 2022

🐛 Bug Fixes

March 28, 2022

🖼️ Inventory

🎉 Inventory UI Improvements:

📔 Contacts

🎉 Contacts UI Improvement: improved the contact quick search for more accurate and smooth searches

🐛 Bug Fixes

March 14, 2022

📔 Contacts

[Now Live] Users can now assign contacts in batch

What is it?

The Assign to User button in the contact selection cart.

Why does it matter?

It allows you to assign multiple contacts to any user, so you don’t have to go into each contact’s page and assign the contact individually.

Before:

After:

How to do it?

Select the contacts you would like to assign / reassign, click the Assign to User button and select the desired user.

🎉 Contacts UI Improvement: Improved the search function so that it now recognizes words without their diacritical marks

⚙️ Settings

🎉 Settings UI Improvement: Changed the FAQ section to Help Center.

🐛 Bug Fixes

February 28, 2022

🖼️ Inventory

🎉 Inventory UI Improvements:

⚙️ Settings

🎉 Settings UI Improvement: Added a placeholder avatar for users without an avatar

💹 Transactions

🎉 Transaction UI Improvements:

🐛 Bug Fixes

February 16, 2022

📱 Mobile App: v3.90 released

February 14, 2022

❤️ Happy Valentine’s Day!

🖼️ Inventory

🎉 Inventory UI Improvements:

💹 Transactions

🎉 Transaction UI Improvements: Changed Consignor to Consignee in consigned out transaction.

January 31, 2022

💹 Transactions

[Now Live] Users can now create calendar events while creating transactions.

What is it?

In our last release, the calendar feature was added into consignment agreements and loan agreements. With this release, it is available to invoices as well.

Why does it matter?

When creating an invoice, users can now add a calendar event based on the selected date. This allows users to set up a payment due date reminder in the calendar.

How to use it?

When creating an invoice, click on the “Add to Calendar” button. Edit the information as needed, then click on it to save the calendar .ics file. After that, upload the file to your desired calendar. Users can also create a calendar event after the invoice is completed.

🎉 Transaction UI Improvement: Updated the sorting in transactions so that it will stay when users leave and then come back to the transaction page.

🖼️ Inventory

🎉 Inventory UI Improvements:

📔 Contacts

🎉 Contacts UI Improvement:

📈 Reporting

🎉 Reporting UI Improvements:

🐛 Bug Fixes

January 20, 2022

💹 Transactions

[Now Live] Users can now create calendar events while creating transactions.

What is it?

When creating a consigned in/out or loan, there is a new “Add to Calendar” button to add the date into the user’s own calendar (Google/Apple/Outlook/etc.).

Why does it matter?

The new calendar feature helps users to create a calendar reminder while creating a transaction in ARTERNAL. It saves the time to create a duplicate reminder in the calendar, and users can easily access the transaction by the link.

How to use it?

When creating a new consignment agreement or loan agreement, there is an “Add to Calendar” button at the bottom of the page. Click on it to save the calendar .ics file, and then upload the file to your desired calendar.

January 18, 2022

💹 Transactions

🎉 Transaction UI Improvement:

🖼️ Inventory

🎉 Inventory UI Improvements: Improved the styling so that the filter modal window and inventory items do not overlap on smaller screens.

🐛 Bug Fixes

December 23, 2021

🎁 The ARTERNAL team wishes everyone a Merry Christmas and Happy New Year!

🖼️ Inventory

🎉 Inventory UI Improvements:

📔 Contacts

🎉 Contacts UI Improvement: Fixed an issue where the contact grid top bar was cut off by the filter window.

📈 Reporting

🎉 Reporting UI Improvements: Removed the artist Alias column and the i icon from all reports.

💹 Transactions

🎉 Transaction UI Improvement: Changed the To to Returned by in return forms.

🐛 Bug Fixes

December 20, 2021

🖼️ Inventory

🎉 Inventory UI Improvements:

📔 Contacts

🎉 Contacts UI Improvement: Added the Delete All and Unarchive All buttons in the archived contact page.

💹 Transactions

🎉 Transaction UI Improvement: Added a download button in the invoice read-only mode.

⚙️ Settings

🎉 Settings UI Improvement: Added a pop up to indicate when the password has been successfully updated.

🐛 Bug Fixes

December 6, 2021

🖼️ Inventory

[Now Live] Condition reports now have preview stage

What is it?

A preview stage that allows users to edit condition reports before exporting into PDFs.

Why does it matter?

Previously, without the preview stage, users could not edit condition report PDFs. It was directly downloaded after pressing the export button.

How to use it?

Go to Inventory > Location/Condition > Export PDF. Then there will be a prompt asking whether to include the images into the PDFs, choose INCLUDE or NOT INCLUDE, and then it will take you to the edit and preview stages.

[Now Live] Users can now select multiple availability statuses

What is it?

Users now have the option to filter inventories by multiple availability statuses.

Why does it matter?

Previously, users could only filter by one status. It could cause inconvenience in some use cases. For example, a sales team may look for artworks that are both available and on hold.

How to use it?

Go to Inventory > Status Filters, and click on the desired statuses in the drop down.

[Now Live] Users can now receive faster email notifications for OVR activities

What is it?

Users can now receive immediate notifications if an inquiry is made in the online viewing rooms. The OVR summary for email sign in is now changed from every 24 hours to every 12 hours.

Why does it matter?

Users can now better keep track of OVR activities. If a visitor makes an inquiry, users can now get notified and respond in a timely manner.

How to use it?

Go to Settings > Email Notifications, and switch this toggle on.

🎉 Inventory UI Improvement:

📔 Contacts

🎉 Contacts UI Improvement: Added an indicator to show how many filters are being applied, when the filters are hidden.

🐛 Bug Fixes

November 8, 2021

📔 Contacts

[Now Live] New Contact View

What is it?

ARTERNAL now has a brand new contact view, and it will be the only view from now on. The new contact view combines the best features of the previous “Basic List View” and “Detailed List View”.

Why does it matter?

It saves the trouble for users to toggle back and forth between two list views, henceforth streamlining the workflow.

How to use it?

Go to the “Contacts” tab, and customize your contact grid by choosing which columns to be displayed, and in what order. More detailed tutorial HERE.

🖼️ Inventory

🎉 Inventory UI Improvement:

🐛 Bug Fixes

October 25, 2021

🖼️ Inventory

[Now Live] More Customizable Settings of Online Viewing Rooms

What is it?

Users can now customize the text color, background color, footer, and header of online viewing rooms. For example:

Why does it matter?

Previously, all the online viewing rooms had white background and black texts, and the footer and the header were the same as PDF’s. Now, all of them can be specifically customized for OVRs.

How to use it?

Go to Settings > Viewing Room Settings, where you can customize your viewing rooms.

🎉 Inventory UI Improvements:

📔 Contacts

🎉 Contacts UI Improvement: Removed the floating bar that appears when adding tags via the selection cart.

💹 Transactions

🎉 Transaction UI Improvement: Removed the drag and drop feature in the invoice discount field.

🐛 Bug Fixes

October 12, 2021

📔 Contacts

[Now Live] New filter “Lead Status”

What is it?

Users can now use “Lead Status” to filter contacts.

Why does it matter?

It allows users to easily sort through contacts by the lead status.

How to use it?

Click on the “Show Filters” button, and “Lead Status” is there along with other filters.

🖼️ Inventory

[Now Live] New filter “Sold To”

What is it?

Users can now use the “Sold To” column to filter inventories.

Why does it matter?

The new filter is especially helpful in a sales perspective, allowing users to easily filter artworks purchased by a certain collector.

How to use it?

Click on the “Show Filters” button, and “Sold To” is there along with other filters.

💹 Transactions

🐛 Bug Fixes

September 22, 2021

📔 Contacts

[Now Live] “Assignment” can be used as a filter in live lists.

What is it?

In a live list, users can now apply assignment as a filter for export and smart mails.

Why does it matter?

This new feature will help team members reach out to their designated contacts, so that there will be no outreach crossovers.

How to use it?

Go to any live list, click on the “All Contacts” button, and select any contact assignment.

Then, click on “Create Smart Mail with List” or “Export List to File”, and it only pulls out filtered contacts, instead of the entire live list.

🖼️ Inventory

🐛 Bug Fixes

September 7, 2021

✉️ Smart Mail

🖼️ Inventory

[Now Live] Clients can now export “sold_to” information into inventory spreadsheet

What is it?

When exporting inventory, there are new columns “sold_to” and “sold_to_email” in the spreadsheet.

Why does it matter?

By adding the columns, the spreadsheet now displays which artworks in the set are sold to whom. It unlocks more use cases for the export functionality.

How does it work?

Follow the usual exporting process, go to a custom set and click on the “Export Set to File” button. The “sold_to” column will appear in the spreadsheet.

🐛 Bug Fixes

August 25, 2021

📔 Contacts

[Now Live] Clients can browse through contacts in the detailed list view.

What is it?

The detailed list view contains more information than the basic view.

Why does it matter?

Like inventory, users can now choose between the basic view and the detailed view, depending on how much information they need to see.

How does it work?

Under the “Contacts” tab, click on the “View Detailed List” button.

🖼️ Inventory

[Now Live] Clients can now find Package/Shipping field in Inventory

What is it?

In each artwork’s detail page, there is a new field called “Package/Shipping”.

Why does it matter?

With a field specifically dedicated to packaging and shipping information, users can now easily include it into PDFs.

How does it work?

When making a PDF, choose “Fact Sheet” or “Data Sheet”, then you can see the “Package/Shipping” toggle. Click on it to add/remove packaging and shipping information.

[Now Live] Clients can now generate condition reports in Inventory

What is it?

In each artwork’s inventory detail page, under the “Locations/Condition” tab, there is an “Export PDF” button in the “Condition Log” section.

Why does it matter?

It automatically generates a condition report based on the condition log previously created in ARTERNAL. This feature saves the time to create a condition report from scratch.

How does it work?

Under the “Inventory” tab, click on any artwork, go to the “Locations/Condition” tab > “Condition Log” field > “Export PDF”.

Condition report settings

​

In Settings - > PDF Settings - > Condition Report

You can customize your condition report with a few extra details including:

​

🐛 Bug Fixes

August 17, 2021

📔 Contacts

[Now Live] Clients can view contact information while adding them to the selection cart.

What is it?

Users now can add contacts to the selection cart and view contact information at the same time.

Why does it matter?

It allows users to view contact information while deciding whether or not to add them into the contact selection cart.

How does it work?

You can add a contact into the selection cart by clicking on the avatar, while viewing detailed information by clicking on other areas in the row.

💹 Transactions

[Now Live] Clients can now find Transactions Settings in the Main Settings Menu

What is it?

You can now manage Transaction Settings in the Main Setting Menu

Why does it matter?

Previously, transaction settings could be found only in the “Transactions” tab. By adding them to the Main Setting Menu, they become more discoverable.

How does it work?

Currently, you can manage your transaction settings in two ways: 1) go to Settings > Transaction Settings, 2) go to Transactions > Settings.

🖼️ Inventory

📈 Reporting

[Now Live] Add description under each report title

What is it?

In the “Reports” tab, there is a short description under each report.

Why does it matter?

It allows users to better understand what insight each report provides.

How does it work?

Clicking on the “Reports” tab, and you will be able to see the descriptions.

🐛 Bug Fixes

June 7, 2021

🖼️ Inventory

[Now Live] Clients can now see a full view of the work.

What is it?

You can now see the full view of works within the basic list view within Inventory. .

Why does it matter?

Previously , the works in Inventory were shown in a cropped out view. With this release, the overall functionality of Inventory has remained the same but we’ve updated the inventory basic list view so clients can get a good understanding of what the work looks like.

This means clients can see the horizontal or vertical nature of a work with a quick glance.

[ Now Live] Remove/Manage Associations Statuses

What is it?

You can now manage Associations Statuses in Settings.

Why does it matter?

You can now manage your Association Statuses in settings. As clients continually use ARTERNAL we find they want to manage the custom inventory and contact association statuses. The ability to remove entries that are not used will help clients better manage their workflow.

How does it work?

Under Settings → Inventory Settings → At the very bottom

📔 Contacts

🐛 Bug Fixes

May 31, 2021

🖼️ Inventory

🏁 Permissions

📔 Contacts

🐛 Bug Fixes

May 24, 2021

🖼️ Inventory

💹 Transactions

📔 Contacts

🐛 Bug Fixes

May 19, 2021

[Now Live] Search For A Specific Note Within Inventory & Contacts.

What is it?

The Inventory and Contacts search now include the ability to filter and search for specific content within notes so you can find relevant information about Contacts or Inventory faster.

Search for a note within Inventory

Search for a note within Contacts

How does it work?

With this release, we've made improvements to the search filter, and sort experience within Inventory and Contacts.

Improved Filter Options

We’ve improved Inventory and Contacts filters - users can now filter within notes.

Inventory > click on search > Under “Other Info” > Notes

Contacts > click on search > Under “Identification” > Notes

May 17, 2021

🖼️ Inventory

💹 Transactions

[Heads Up] In Transaction "Sort By" Is Now "Filter"

What is it?

We updated the text from "Sort By" to now read "Filter" to provide more clarity.

Why does it matter?

With this release, the functionality will remain the same where it allows you to filter works by status but we updated the text of the functionality to be more clear.

📔 Contacts

[Now Live] Search For A Specific List Within The View All List View

What is it?

The “View ALL” list view now includes the ability to search for specific lists so you can retrieve lists quickly and easily.

Why does it matter?

Previously, customers did not have a way to find a specific list based on search. This made it difficult to efficiently find a list, particularly when you have a lot of lists or list names that were difficult to recall or identify.

How does it work?

You’ll now be able to search for a specific list within the “View All” list view.

[Now Live] Ability to change the primary “send” email and set a new default email.

What is it?

Set the default, “primary” email for Contacts.

Why does it matter?

Every contact within a CRM has a preference on which email they want to receive communications. To date, ARTERNAL defaulted to the first email being the MAIN email and there was no easy way to switch or set a new default.

This often leads to extra work by our clients who change which email is the "MAIN" email. Users can now change the "MAIN" email by selecting “Set as main” and that email will then be labeled as main to be used within Smart Mail, Invoices, Transactions, and other areas within ARTERNAL.

How does it work?

Now you can specify the default main email. To set a default email, navigate to a specific contact and click edit profile details.

Upon clicking "Edit Info" clients can change the main email by selecting "Set main". That email will then be labeled as "Main".

🐛 Bug Fixes

May 20, 2021

🐛 Bug Fixes

May 3, 2021

🖼️ Inventory

💹 Transactions

📔 Contacts

🐛 Bug Fixes

April 26, 2021

🖼️ Inventory

April 14, 2021

🖼️ Inventory

✉️ Smart Mail

💹 Transactions

📔 Contacts

🐛 Bug Fixes

March 8, 2021

💹 Transactions

🐛 Bug Fixes

February 28, 2021

🖼️ Inventory

✉️ Smart Mail

💰 QuickBooks

🐛 Bug Fixes

February 23, 2021

🐛 Bug Fixes

February 16, 2021

🖼️ Inventory

🐛 Bug Fixes

January 15, 2021

📔 Contacts

🖼️ Inventory

📈 Speed & Performance

🐛 Bug Fixes

January 2021

🎆 Happy 2021 everyone!

✉️ Smart Mail

👩‍💼 Contact

🖼️ Inventory

🐛 Bug Fixes

📈 Speed & Performance

December 2020

🎁 The ARTERNAL team wishes everyone a Merry Christmas and Happy New Year!

✉️ Smart Mail Batch replies

🧾 Quickbooks invoice syncing

🖼️ Inventory

📈 Speed & Performance

November 2020

✉️ Smart Mail

​

🗄️ Archiving

​

🖼️ Inventory

​

Artwork Consignments and Financials

​

👩‍💼 Contact Profile

👀 Private and online viewing rooms

September 30, 2020

September 21, 2020

Invoice drafts: We made it easier to save your edits to an invoice as draft. Click the Save Draft button down on the bottom right while editing to save your changes.

Bugs Fixes:

September 9, 2020

Consignments

We improved the way document templates function under consignments. Now when editing a consignment document template, it won't overwrite all the consignments using the same template. Each consignment document can now be edited independently from one another.

💵 Hide/Show cents in artwork prices

We've added a toggle in account settings that allows for hiding the cents value of artwork prices throughout the app (emails, PDFs, etc)

Bug fixes and improvements

September 1, 2020

Multiple Inventory Numbers:

We've added the ability to add multiple inventory numbers to an artwork, they are also searchable.

​

Artwork Permissions

You can now set who in your organization can view the artwork under the artwork details page.

August 4, 2020

Invoices

​ Reset Password

​

- Bug fixes and improvements

July 27, 2020

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