# Error from Email Un-linking Due to Password Change

Learn how to fix email unlinking issues in ARTERNAL due to password changes and re-link your email to restore Smart Mail functionality.

Written by Yujia Zheng  
February 7, 2025

## Common Errors That Indicate Your Email is Unlinked:

Your email may become unlinked from your ARTERNAL account for various reasons, with the most common cause being a change in your email account's password. If you encounter any of the errors below, it is likely that your email has been unlinked, and you will need to re-link it to continue using ARTERNAL's Smart Mail.

1. **Error in Smart Mail**:

If you try to send out Smart Mail and see "Error" displayed on the contact cards, this indicates your email is no longer linked.

2. **Error Fetching Email Threads**:

When opening an email, if you see the message "Error fetching the thread," it is likely due to an unlinked email account.

3. **Re-link Notification**:

If you see a **re-link notification** on your Mail tab, this is another sign that your email account has been unlinked.

## How to Re-link Your Email:

1. **Go to Settings**:

In the **bottom-left corner**, click on your account name and select **Settings** from the dropdown menu.

2. **Access Mail Settings**:

In the left-hand menu, scroll down to **Account** and select **Mail > Smart Mail**.

3. **Link Your Email**:

- Click on the **"Link Email"** button.

4. **Sign In and Authorize**:

Follow the prompts to sign in to your email account and then click **Allow**. Once your email is successfully re-linked, you will see a confirmation message.

## Frequently Asked Questions (FAQ):

**Q: Why was my email unlinked from ARTERNAL?**  
**A:** The most common reason for email unlinking is a change in your email account's password, which requires you to re-authorize the connection between ARTERNAL and your email provider.

**Q: What should I do if I see errors in Smart Mail?**  
**A:** If you see "Error" on your contact cards or when fetching email threads, try re-linking your email by following the steps outlined in the article.

**Q: How do I know if my email needs to be re-linked?**  
**A:** You will either see errors in Smart Mail or a **re-link notification** on your Mail tab prompting you to re-link your email.

**Q: Will I lose any emails if my account gets unlinked?**  
**A:** No, you will not lose any emails. Once you re-link your account, you can continue sending and receiving Smart Mail as usual.