Filtering Contacts in ARTERNAL

Learn how to use contact filters to easily search, refine, and manage contact lists by identification, date, and location criteria.

Written by Yujia Zheng
October 9, 2024

Table of contents

• Step 1: Access Filters
• Step 2: Filtering by Tags
• Step 3: Filtering by Date
• Step 4: Applying and Removing Multiple Filters

In ARTERNAL’s Contacts tab, we’ve designed a set of user-friendly filters that make finding the contacts you need quick and easy. Here’s a guide on how to use them.

Video tutorial HERE.

Step 1: Access Filters

• Click Contacts > Filters.

• The filters are divided into three categories:

  • Identification (e.g., Tags, Status)
  • Date (e.g., Created Date, Last Contacted)
  • Location (e.g., City, Country)

Step 2: Filtering by Tags

In this example, we’ll filter contacts by Tags. You can select from the following options:

• All: Returns contacts with both tags.
• Any: Returns contacts with either or both tags.
• Not: Excludes contacts with the selected tags.
• Contains: Allows you to enter custom keywords to filter contacts.

Step 3: Filtering by Date

When using Date Filters, you can:

• Choose a date range or a specific time period (e.g., today, this week, two weeks).
• Select between Since and Not Since.
  • Since returns contacts created within the last selected period.
  • Not Since returns contacts created before the selected period.

For example, Since could return contacts created in the past two weeks, while Not Since would return contacts created more than two weeks ago.

Step 4: Applying and Removing Multiple Filters

• You can apply multiple filters by clicking + New Filter to add additional criteria.
• To remove a filter, click the "x" icon next to the filter.

For example, you can filter contacts with a cold lead status, added within the past year, and located in Australia.

Frequently Asked Questions (FAQ):

Q: What categories of filters are available in ARTERNAL?
A: The filters are divided into three categories: Identification, Date, and Location.

Q: How do I filter contacts by tags?
A: Select Tags under the filter dropdown and choose between All, Any, Not, or Contains to refine your search.

Q: Can I apply multiple filters at once?
A: Yes, you can apply multiple filters by clicking + New Filter to add additional criteria.

Q: How do date filters work?
A: You can filter by a date range or time period, and choose between Since or Not Since to refine your contacts based on creation or activity dates.