How to Duplicate a Smart Mail

Learn how to duplicate a Smart Mail in ARTERNAL to send follow-ups or create similar emails efficiently.

Written by Yujia Zheng
October 8, 2024

Steps to Duplicate a Smart Mail:

1. Select the Smart Mail:

   Click on Mail > Smart Mail, then select the Smart Mail you want to duplicate.

2. Click the Duplicate Button:

   In the Smart Mail overview, click on the Duplicate button located in the top-right corner.

3. Choose Duplication Options:

   In the pop-up window, you’ll have three duplication options:

   • Duplicate the template only: Creates a copy of just the email template without any of the original contacts.
   • Duplicate the template and all the contacts: Copies both the template and all the contacts from the original Smart Mail.
   • Duplicate the template and contacts who have not opened the Smart Mail: Copies the template and only the contacts who did not open the original email.

4. Complete the Duplication:

   After selecting your preferred option, click on Duplicate. You will then be directed to the new Smart Mail draft.

Frequently Asked Questions (FAQ):

Q: Why would I want to duplicate a Smart Mail?
A: Duplicating a Smart Mail is useful for resending to contacts who didn’t open the first message or when creating a new Smart Mail similar to an existing one.

Q: What does "Duplicate the template only" mean?
A: This option duplicates just the email template, allowing you to reuse the same design and content without including any contacts from the original Smart Mail.

Q: Can I duplicate a Smart Mail with only unopened contacts?
A: Yes, you can choose the option to Duplicate the template and contacts who have not opened the Smart Mail, ensuring the follow-up email only goes to recipients who didn't open the original message.

Q: Can I edit the duplicated Smart Mail?
A: Yes, after duplicating, you can make any necessary edits to the new Smart Mail before sending it.